Contact Centres

Contact Centre Assessment

Evaluate customer service, communication, and problem-solving skills to identify the best-fit candidates for your contact centre roles - faster and more accurately.

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More than 100 enterprises run their talent decisions on Sova

Skills Assessments

Hire for the right skills

Identify candidates with the right attributes to succeed in contact centre roles - from problem-solving to emotional intelligence.

Simplify the selection process with reliable, unbiased assessments tailored to your needs.

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Going fully virtual has enabled us to expand our reach. We’ve been able to assess candidates we wouldn’t have seen before. [...] This flexibility has been a huge benefit. We’ve also seen cost savings, particularly with travel and expenses for candidates and managers. It’s been a much more cost-effective process, especially on the scale that we’re working with.

Hannah Middleditch

Strategic Resourcing Manager

Video Interviews

Assess a candidate's communication style in real time

Evaluate candidates’ communication skills with one-way and live video interviews. Reduce time-to-hire and cost-per-hire without compromising on the accuracy of your screening process.
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Virtual Assessment Centres

Create realistic contact-centre role simulations

Replicate real-life customer interactions to assess candidates in action. See how they handle pressure, work within a team, and align with your organisation’s values.
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Virtual Assessment Centres - Contact Centres

Reports & Analytics

Drive continuous improvement

Access detailed assessment insights to identify candidates whose profiles align with the key skills required for your contact centre roles.

Use this data not only to make informed hiring decisions, but also to nurture and develop top talent, ensuring continuous growth in customer service, problem-solving, and communication skills.
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Sova is now an integral part of our volume hiring process and provides candidates with a far superior experience. The feedback from candidates is invaluable and we continue to work closely with Sova to enhance our processes for the future.

Helen Williams

Talent Acquisition Manager

Integrations

Insight where your team
already works

Two-way, live integrations with the ATS and HCM systems you already run. Invite candidates, track results and move people through stages without leaving your ATS, then carry their profile into your HCM when they join.

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Meet the teams using Sova to hire faster, fairer and more accurately

From Application to Offer: How JCB Achieved 100% Offer Acceptance in Early Careers Hiring

Early Careers

Volume

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Strengthening Sky's talent pipeline with a hiring journey that candidates love

Volume

Contact Centre

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Selecting the Right Partners: John Lewis Partnership's Recruitment Success Story

Volume

Retail

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Start your journey to faster, fairer, and more accurate hiring

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Enterprise-grade security

ISO 27001, CyberEssentials, GDPR, DPA, CCPA - We cover leading standards, reports, and requirements to ensure the protection of your and your candidates' data.

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Dedicated expert support

With dedicated implementation and customer success teams, tech support, and qualified business psychologists, we are here to ensure that you're using the right assessments for your specific needs correctly.

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Use Cases

Sova streamlines hiring across your entire enterprise

Simplify your hiring process for all roles, including early careers, volume hires, and professional and executive leadership, across your entire organisation.